HSBC has faced a barrage of complaints from UK customers who have been unable to access mobile and online banking services, resulting in disruptions to their financial activities and online shopping during Black Friday sales. The bank has issued an apology, acknowledging the inconvenience caused by the outage, which it attributes to an “internal system issue.” The disruption is specific to HSBC UK customers, with no reported impact on customers of First Direct or M&S Bank, which are also divisions of HSBC UK.
Customer Frustration: Numerous customers have expressed their frustration on social media platforms, highlighting the difficulties they’ve encountered in paying bills and making online purchases due to the ongoing outage. For some, the inability to access their accounts has resulted in financial inconveniences, including difficulties paying rent.
HSBC’s Response: HSBC has responded to the situation by issuing a public apology, expressing regret for the inconvenience faced by its customers. However, the bank has not provided an estimated time frame for when normal digital banking services will be restored.
Conclusion: HSBC’s ongoing system outage has resulted in significant disruptions to its digital banking services for UK customers, leading to widespread frustration and inconvenience. The bank continues to work on resolving the internal system issue but has not communicated a specific timeline for the restoration of normal services.